Claim Process

If you are unable to register for a required class on your degree map in a particular semester, you are required to contact your advisor to review all your options. If the required class is closed, you are encouraged to be on the waitlist to provide every opportunity to enroll in the class.

Your advisor may work with you at this point to revise your map so that you can take the needed class in a later semester. If your degree map is revised, you will not be eligible to claim the free course guarantee.

If taking this step does not resolve your problem:

  1. At the end of the first week of the semester in which you have not been able to add a required degree map course (after the 100% refund period for dropping courses ends), you must submit a letter explaining why you believe you are entitled to a free class. The letter should be submitted to

  2. Your request will be reviewed by the Financial Aid and Bursar Office to determine if you meet the eligibility criteria.
    -If you do not meet the eligibility requirements, you will receive a response explaining why you are not eligible.
    -If the review confirms that you may be eligible for a free course, your request will be forwarded to the appropriate campus liaison to review the case and make a final determination. The campus liaison will contact you with the results of the review.

  3. If you are found to be entitled to a free class, that information will be forwarded to the Bursar so that the appropriate credit can be placed on your account. When you register in a future term for the class that was approved to be taken for free, the credit will be applied to your account. Note: the credit will include course fees, but not other fees.

  4. If you wish to dispute the decision from the initial review or campus liaison, you can file an appeal with the Free Course Eligibility Committee who will review the case and make a final determination. The decision of the Free Course Eligibility Committee is final.

Be sure to check the eligibility requirements before filing a claim. If you have not been following your degree map in previous semesters or you did not register during the priority registration period, you will not be eligible for a free course.